FAQ

1. Delivery & Collection

Local delivery within Singapore (main island) is free with a minimum purchase of $100 per order.
For Order less than $100, a delivery fee of $3.50 will be chargeable.

Upon order confirmation, delivery will be made within 2 – 3 working days.
For Professional Orders, delivery will be made within 3 – 5 working days.
As we hire 3rd party logistic partners, the terms of delivery will be based on the respective logistic partners.

We regret to inform that physical collection of your order is not available as we do not have a Brick & Mortar Store.

Our working hours are from Monday to Friday, 10am to 5pm. We will reply to any enquiries within 2 working days.

Please refer to your order confirmation email and click the Order Tracking link.

For Professional Order, we will send a delivery notification when the Order is picked up by our Logistic Partner.

Our products are genuinely sourced and 100% authentic.

All product information is provided as accurately as possible.
All products including samples and information provided are intended for personal use or informational purposes only.
As a reseller, please note that we are unable to guarantee product efficiency and results.

In the country of manufacturing, the products are good for use for a maximum of 5 years.
In Singapore, product shelf life is kept to a maximum of 3 years.

We are unable to accept any cancellation or modification once payment is made. Please be reminded to check your order details before making payment.

We do not accept any exchange or return; all sales are final.
In the event if product is damaged in the course of delivery, please email to XXXXXXXXXXXX with your Order Number, Product Picture and we will reply within 2 working days.
In the event of our wrongful delivery, we will arrange a door to door product exchange at your local address. Please email to XXXXXXXXXXXX with your Order Number, Product Picture and we will reply within 2 working days.

Refund

All items available for online purchase are not guaranteed to be in stock at the time of order processing.
If we are unable to fulfil your order, we will refund your full payment to your credit card.
In the event of partial fulfilment, delivery fee will not be refunded.
The refund process will take approximately 14 – 21 days.

To be a member, you will be required to register for an account, you must be 18 years old and above and shall provide us with accurate and complete information at the point of registration.
Receive e-mailer and enjoy exclusive treats & rewards, sign up now!